Sun Visor - Volkswagen (561-857-551-AK-2F4)

If your shipping question isn't answered here, please contact us at 888-790-5073 or [email protected].

Do you have a minimum order?

Our minimum order is $99.

How much is shipping?

Shipping costs are based on your order weight and the shipping method you select during the checkout process.

What shipping methods do you offer?

We offer ground to 2nd day air shipping via UPS and USPS.

Do you offer rush shipping?

Yes, we offer 2nd day air at an additional cost.

How long does it take to process and ship my order?

We typically fill orders within one business day.

How long does shipping take?

Shipping times depend on the carrier, your location, and the shipping method you select at checkout.

Will you provide tracking information?

Once your order is shipped, we will send you tracking information via email.

If I pay by credit card, will you charge my card once the item has shipped?

Your card is charged as soon as the order is placed.

If I ordered a part that’s out of stock, when will it ship?

We will give you an estimated time on out of stock parts and ship them as soon as they are in stock again.

Can you ship my order to multiple addresses?

In order to ship to multiple addresses, multiple orders must be placed.

Do you ship to AK, HI, and US territories?

We offer shipping to AK and HI, but we do not ship to US territories.

Do you ship to PO Boxes or APOs/FPOs?

We do not ship to P.O. boxes or APOs/FPOs at this time.

Do you ship internationally?

No. Currently, we only ship to the United States.

Do you ship hazardous items?

For an additional fee, we can ship certain hazardous parts.

Do you ship oversized parts?

Oversize items and Heavy Weight items, including but not limited to bumper component, body panels, engines, transmissions, etc, require extra shipping charges; an email will be sent to you with additional charges once parts arrive and are ready to ship.

If we have shipped the wrong part, please give us a call at 888-790-5073 to get it corrected so we can send you the right part.

What happens if the part is damaged during shipping?

A claim must first be filed with the carrier that you received the package from. Once the claim is covered, we will ship you a new part.

How can I be sure you’re shipping me parts that will fit my vehicle?

We offer a free parts lookup on our website, but if you still have questions regarding a part, give us a call at 1-888-790-5073 and we can give additional help prior to ordering.

What happens if the part doesn’t fit my vehicle?

If you ordered the wrong part, or it does not fit your vehicle, do not try to install it. Contact us and we will process it as a return and get you the correct part for your vehicle.

What if my address changes before my order ships? Can I change where you send my shipment?

Once you submit an order, it is processed and shipped right away. If you have made an error, please contact us right away so we can try to change the information. If your order has already been shipped, you will need to contact the carrier to change the delivery address.

What if I never receive an order?

If you never received your order, a claim must be filed with the carrier. We will help with this, but it’s up to the carrier to cover the claim. Once it’s covered, we will ship a replacement.

What happens if I refuse the shipment?

If you refuse the shipment, the package will be returned to us. Please call us at 888-790-5073 to let us know if there are any issues regarding your order before refusing the package.

1) Returns must be called into RealVolkswagenParts.com within 30 days of your delivery receipt. All return parts must be in the original packaging and you must include a copy of your invoice. If your order did NOT include the VIN, there will be no returns or exchanges on the parts ordered! You can contact us with any questions regarding returns by calling 888-790-5073.

2) Only authorized returns will be honored, and they must be returned within 30 days of the delivery receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

3) No returns will be accepted for items that have been installed, used, painted, modified or damaged.
All parts that have pre-authorization must be in the original condition when submitted for a refund. This means you must include all the components, and nothing can be disassembled, painted, mounted or damaged due to incorrect installment. No credit will be refunded for any component with missing parts. We are not responsible for installation errors, towing expenses, labor expenses, rental car expenses or any additional repair expenses due to a part that has been installed incorrectly or is defective.

4) If you have installed, plugged in or unsealed any electrical parts or components, we cannot offer you a refund for these parts.

5) An authorized return must come back in the original, complete and undamaged package.

Non-Refundable Parts

Some parts cannot be returned because we cannot restock them. Any of the types of parts below will not be authorized for a return:

• Airbags
  
• Electrical
• Fuel Parts
• High Performance parts
• Racing parts
• Previously installed or special ordered parts
• Touch up Paint Pens
• Seat belts

Return Procedure

Follow these instructions when requesting a refund:

1. Call our office during business hours at 888-790-5073 to obtain your Return Authorization (RA) number.
2. When calling, please have ready your order number or invoice number, full name, telephone number, email address, and part number.
3. Your order must be in the original and undamaged package.
4. We are not responsible for any damage to an item that is returned to us in inadequate or improper packaging. Please ask us if you are unsure about special packaging required to keep your product safe upon return shipping.
5. Should a delivery arrive damaged, do not refuse it. Please note the damage with the carrier, and contact our office for assistance in replacing the damaged item. Refusing a delivery may slow the process.

Restocking Fees

There will be a 30% restocking fee for all returns if we concluded the order was your error but still a returnable item. If the error is ours, we will cover shipping expenses and re-send the item to you.

Return Charges

You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Core Returns

Some parts have a "core charge" applied to them. A “core charge” is a refundable charge towards the cost of a new part, provided an old part of the exact same type is received in exchange. If you purchase a part that has a core charge, you are responsible for the cost of shipping your core part back to us.

To receive your core refund, the core return(s) must be clean, assembled, drained of fluids, have no missing parts, be undamaged, and be returned in the original package that your new replacement part came in. You must also include a copy of your original customer invoice.

When we receive the core back, we will process your core return credit within 15 days.

Generally, you will see core charges on parts like generators, catalytic converters, starters, alloy wheels, engines, ECM/BCM modules, transmissions, some diesel fuel parts like injectors and transfer cases.

If you need assistance with a core return, you can contact us at 888-790-5073.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

There is often some processing time before a refund is posted. If you have not received your refund yet, first call your bank or credit card company to find out if there are any pending refunds. If you've done this and you still have not received your refund, please contact us at [email protected] or 888-790-5073.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same item, send us an email at [email protected] and send your item to:

5150 Ellison NE
Albuquerque, NM 87109.

The time it may take for your exchanged product to reach you will vary depending upon where you live

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If you request a return or refund and the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Warranty Information

All parts are covered under the manufacturer’s original warranty.